Though most small business features leverage technological know-how to deliver services, inconsistent processes and disparate instruments can result in broken service delivery. b) Incident Management: Sometimes, your organisation's service may possibly get disrupted, resulting in buyer dissatisfaction. The ITIL Incident Management process helps triumph over these disruptions and bring... https://helporganizationsdelivere38394.boyblogguide.com/32412594/examine-this-report-on-enterprise-service-management